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We're Here to Help 🐾

Have a question about an order, product, shipping, or anything else? The Nai Pet Store team is happy to help.

Customer Support
📧 Email: support@naipetstore.com
💬 Contact form: Send us a message below
⏱ Response time: Usually within 24–48 hours

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Frequently asked questions

When will my order be delivered?

We ship worldwide. Your order will be carefully packaged and tracked. Processing takes 1–3 business days. U.S. delivery is 3–5 business days after processing; international orders typically arrive within 7–21 business days. You will receive a tracking email once your order ships.

Can I Return my product?

Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

What can I do if my item (or part of it) is damaged?

If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damage. We will arrange a replacement or refund as quickly as possible.

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