Privacy policy
Privacy Policy
Last updated: July 10, 2026
This Privacy Policy describes how Nai Pet Store (naipetstore.com) collects, uses, and shares your personal information when you visit or make a purchase from our store.
Information We Collect
Information you provide directly:
- Name, email address, phone number, billing and shipping address
- Payment information (processed securely by our payment providers)
- Communications you send us
Information collected automatically:
- Browser and device information
- IP address and location data
- Pages viewed, links clicked, and time spent on our site
- Referring URLs
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders, account, and promotions
- Improve and personalize your shopping experience
- Prevent fraud and ensure security
- Comply with legal obligations
- Serve relevant advertising across platforms
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and serve relevant advertising. The technologies we use include:
- Google Analytics – website traffic and behavior analysis
- Google Ads / YouTube – advertising and remarketing
- Meta Pixel (Facebook & Instagram) – advertising and conversion tracking
- TikTok Pixel – advertising and conversion tracking
- Klaviyo – email and SMS marketing personalization
We and our partners, including Shopify, use cookies and other technologies to personalize your experience, show you ads, and perform analytics, and we will not use cookies or other technologies for these purposes unless you accept them. Learn more in the https://naipetstore.com/policies/privacy-policy
You can manage your cookie preferences at any time using the Cookie Preferences link in our store footer.
Third-Party Services
We share your information with trusted third parties only as necessary to operate our store:
- Payment processors – to securely handle transactions
- Shipping partners – to fulfill and deliver your orders
- Klaviyo – for email and SMS marketing
- Google, Meta, TikTok – for advertising and analytics
- Shopify – our e-commerce platform provider
Each third party is bound by their own privacy policies and data protection obligations.
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Information
We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.
Regional Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, or sell
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information
- Non-discrimination for exercising your privacy rights
To opt out of data sale/sharing, visit our Data Sharing Opt-Out page or contact us at naida@hspetstore.com.
EU and UK Residents (GDPR)
If you are located in the European Union or United Kingdom, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with your local data protection authority
Our lawful basis for processing your data includes: contract performance (order fulfillment), legitimate interests (fraud prevention, marketing), and consent (cookies, marketing communications).
To exercise any of these rights, contact us at support@naipetstore.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
For privacy-related questions or requests:
Nai Pet Store 1209 Mountain Road PL NE STE Albuquerque, New Mexico 87110 📧 support@naipetstore.com