Shipping policy
Shipping Policy – Nai Pet Store
Thank you for shopping with Nai Pet Store! We are committed to delivering your pet products quickly and securely to the U.S. and internationally." Last updated: June 3, 2026
Processing Time
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All orders are processed within 1–3business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next business day.
Domestic Shipping (U.S.)
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Standard Shipping: 5-10 business days
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Expedited Shipping: 2-5 business days
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Free Shipping: Available on qualifying orders.
International Shipping
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We ship to Canada, Europe, the Caribbean, Central & South America, South Africa, and more. Estimated delivery: 7–21 business days depending on destination
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Customs & Duties: International customers are responsible for any customs duties, import taxes, or fees charged by their country.
Tracking Your Order
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A tracking number will be emailed once your order ships.
Shipping Restrictions
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We do not ship to P.O. Boxes or APO/FPO addresses.
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Some products may be unavailable for international shipping due to regulations or carrier restrictions.
Lost or Damaged Packages
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Contact us at support@naipetstore.com and we'll work to resolve it promptly.
Need help? Our customer support team is here for you at support@naipetstore.com